World-Class Quality Management Tools (2nd Edition)

Author: (USA) Kaoru Ishikawa
Publisher:
Publish Date: 2004-09-01
Features: I read Kaoru Ishikawa's remarkable work with jealousy, excitement, and hope. Jealousy because he could turn such complex problems into simple and easy-to-understand techniques, which I could never achieve; excitement because he emphasized practical applications; hope because anyone who wants to improve quality can read this book—this is very important. —C.J. Jackson Grayson Jr., Chairman of the American Productivity and Quality Center At Maytag, I admired Kaoru Ishikawa's dedication to quality work. He set bold quality improvement goals and provided simple, efficient analytical tools to identify and eliminate the root causes of problems. —William L. Beer, Equipment Manager at Maytag Unlike many quality training supplements, Kaoru Ishikawa teaches us to master complex and effective tools in a simple, procedural, and engaging way. I am very grateful for his contributions at Motorola, Honeywell, Amedisign, and now at Cessna. —Mike Katzorke, Deputy Director of Materials at Cessna Kaoru Ishikawa is our consultant, and experimental design is very important for the theoretical knowledge of integrated engineers and the practical experience of workers. —Willy Hendrickx, Vice Chairman of the Policy Cooperation of the Electrical Industry in the Philippines The Italian translation of this edition of the book is very popular in Italy. The revised edition is more detailed and will further promote the correct application of experimental design in Italian companies. I must thank Kaoru Ishikawa and his son Adi Ishikawa for their new and important work. —Alberto Galgano, President of Galgano Company "World-Class Quality Management Tools" is a very practical work! It is neither about basic principles nor about training, but about the results of application! Kaoru Ishikawa's efficient 21st-century toolkit will further enhance the performance of companies. These tools are very simple and easy to apply —Wayne Stewart, Senior Vice President at Iomega The author of this book, Kaoru Ishikawa, is a famous quality management expert in the United States and enjoys a high reputation in the international quality management community. He has served as a quality management consultant for more than 300 famous companies worldwide for a long time, with rich practical experience. This book introduces in detail the top 10 quality management tools of the 21st century, all of which have been proven to be very effective through practical application and are very simple and easy to operate, summarizing his long-term experience in quality management. Whether your company is involved in food processing, nuclear applications, manufacturing, or services, this book will teach you how to reduce unacceptable high defect levels and gradually achieve zero defects, ultimately achieving zero deviations; how to use the 10 most effective quality management tools of the 21st century and understand how these tools contribute to world-class quality; how to guide various personnel in your company—from engineers to front-line workers. The methods introduced in this book are simple, applicable, and efficient, providing a flexible approach to discovering the root causes of quality problems. This book will broaden your horizons and teach you a new and simple way to understand and master quality management tools. Like thousands of companies, your company will experience unforgettable rapid improvements—"world-class" quality. This book is not only suitable for corporate quality management personnel, product design and development personnel, and quality supervision department staff but can also serve as a teaching reference for quality management professionals in universities and colleges, as well as for senior undergraduate and graduate students.