Service etiquette

Author: Tang Shuliang
Publisher:
Publish Date: 2006-09-01
Features: This book mainly includes concepts and knowledge related to service and service etiquette, covering aspects such as the appearance, posture, attire, and language of service personnel. It also details the specific requirements for service personnel in common service positions. The book emphasizes the combination of theory and practice, highlighting its operability, accessibility, and practicality. It can serve as a textbook for students in higher vocational colleges, adult universities, secondary colleges, marketing, business management, tourism management, and other related fields. Additionally, it is suitable for training and self-study materials for personnel in various service enterprises, as well as a reference for researchers in the field.