Quality Management and Reliability

Author: Su Qin / Country: Mainland China
Publisher:
Publish Date: 2006-08-01
Features: This book aims to introduce the basic theories, methods, and applications of quality management and reliability from the perspective of customer demand for quality and the life cycle process of product quality. It highlights the importance of supplier quality management and customer satisfaction management, emphasizing the management and control of design quality at the source. The book is based on total quality management (TQM) and focuses on quality management systems, supplier quality and customer satisfaction, design process quality management, manufacturing (service) process quality control, quality measurement, and quality improvement as the main lines, systematically introducing the basic theories and methods of quality management and reliability. To facilitate readers' in-depth understanding of the textbook content and to assess learning outcomes, each chapter includes review questions and some practical case studies from real enterprises. Additionally, teaching materials for instructors and simulation software CDs are provided. This book can serve as a teaching text for students majoring in industrial engineering, management engineering, and other related fields in higher education institutions. It can also be used as a textbook or reference for students in electromechanical engineering programs. Furthermore, it serves as a reference and self-study guide for production managers, quality managers, and other levels of managers in enterprises.