Automotive Maintenance Enterprise Management Guide

Author: Mickey Schneider
Publisher:
Publish Date: 2006-08-01
Features: This book is divided into five parts: "From Intent to Implementation," "Team Building," "Information Exchange in Safe Production," "Comprehensive Customer Relationship Management," and "High-Performance Maintenance Shops." It is a summary of the experience in successfully operating an automotive maintenance business. The specific content covers regulations for automotive maintenance enterprises, followed by comprehensive customer relationship management based on the principle of customer satisfaction first, until finally achieving the operation of a high-performance maintenance shop. This book can help owners and managers of automotive maintenance businesses efficiently manage their companies and employees, enabling the business to provide excellent automotive maintenance services to customers.