Room Service and Management - (Second Edition) (Second Edition)

Author: Fan Yunming
Publisher:
Publish Date: 2006-01-01
Features: "Hotel Room Service and Management (2nd Edition)" is a national planning textbook for secondary vocational education, approved by the National Committee for the Examination and Approval of Secondary Vocational Education Textbooks. This book is a national planning textbook for the Hotel Service and Management program in secondary vocational education. It was revised based on the 2002 edition. Considering the development of tourism vocational education itself and the changes in professional courses, the revision maintains the original textbook's structure while removing outdated content and updating new content. It aligns with the "should know" and "should be able to do" standards of relevant vocational qualification standards, meeting the needs of ability training for job positions. Additionally, the content of the accompanying CD-ROM has been revised and updated. The main content of this book includes: an overview of hotel room products, cleaning tools and cleaning agents, cleaning and maintenance of hotel rooms, cleaning and maintenance of public areas and surface materials in hotels, laundering of linens and handling of special stains, guest service work, hotel room service language, organizational structure and personnel management of the housekeeping department, material management of hotel rooms, and quality management of the housekeeping department. This book is suitable for students of hotel service and management programs in secondary vocational schools and can also serve as a reference for on-the-job training personnel.