Medical Etiquette

Author: Zhao Shenzhu
Publisher:
Publish Date: 2006-06-01
Features:
(3) Appropriate Content: When communicating with patients, medical staff should pay close attention to their physical condition and treatment progress. For different stages of treatment, they should inquire about the condition appropriately, patiently, and thoughtfully, allowing patients to remain as relaxed as possible and cooperate with the treatment. Medical staff should not scold patients harshly when they express themselves unclearly, nor should they intentionally exaggerate the description of the condition when making a diagnosis, to avoid increasing patients' psychological stress. When encountering patients with significant psychological stress or those who have no understanding of their illness at all, medical staff must provide patient and detailed explanations, showing no indifference. In special situations, more attention should be paid to the role of language expression. For example, some patients may have hidden illnesses and are unwilling or do not want others to know about their condition. When inquiring about the condition, medical staff should respect their sense of self-esteem and avoid asking questions in front of a crowd. When patients are speaking, medical staff should listen attentively and carefully, without being distracted or prying too deeply. Some patients may undergo local anesthesia during surgery, which requires medical staff to closely monitor their reactions during the procedure, constantly communicate with them, and ensure the smooth progress of the surgery, protecting the patient's health. At this time, communication becomes particularly important. Medical staff should ask patients about their various sensations during surgery, express more caring words, and make patients feel the attention of the medical staff even during the surgery. It is best to avoid discussing topics unrelated to the surgery to prevent affecting the patient's mood.
2. Proper Posture
When communicating with patients and their families, medical staff should use emotions as a bond to achieve the best communication effect and ultimate goal. The attitude during conversation should be natural, generous, sincere, and gentle, accompanied by appropriate gestures and expressions to convey care and attention to the patients, maintaining dignity and elegance. During verbal communication, whether standing or sitting, medical staff should remain calm and patient, indicating to the patients and their families that they are listening. When treating and caring for patients, medical staff should be focused, never engaging in conversation while performing treatment, which may cause in patients.
Foreign psychologists have studied that the complete expression of emotions is: 7% of words, 38.9% of tone, and 55% of facial expressions and actions. Physical language cannot be underestimated in communication, as although it is silent, it reinforces spoken language. P32-33