Tea Service Training Manual - Learn with Me Hotel Service

Author: Organized and compiled by the Tourism Industry Training Material Development Center, edited by Li Shuhe
Publisher:
Publish Date: 2006-05-01
Features: Learning Manual, covering multiple service skills for several professional job groups including Front Office, Housekeeping, Restaurant, Bar, Tea Art, and Recreation. The content encompasses four major themes: Basic Knowledge, Job Qualities, Business Skills, and Operation Procedures. Each theme includes several modules, and each module consists of multiple knowledge points.
Training Manual, serving as an effective supplement to the Learning Manual, reviews key knowledge and content. It includes training tips, unit review, exercise guidance, "Analyze This," self-assessment, and "Test Yourself" as various training points. Training instructors and students can select and conduct targeted reinforcement exercises based on their actual needs.
Teaching VCD, comprehensively demonstrating the service procedures and operation standards for major positions in hotels. Through standardized actions by actors and professional explanations, learners can master the operation norms for each step and practice them to continuously improve their standardized service and response capabilities.
This set of teaching materials is suitable for various tourism enterprises and local tourism training departments to conduct pre-job or on-the-job training for employees in different positions. It can also be used by employees of tourism enterprises for self-study before participating in assessments. Additionally, it serves as an excellent guide and companion for students of tourism vocational schools in employment training.