Service productivity and its evaluation system

Author: Liu Fengyu
Publisher:
Publish Date: 2006-07-01
Features: This book is structurally divided into three parts, totaling eight chapters. Part 1 consists of two chapters, primarily elaborating on the economic development background, theory, and practical significance of service productivity and its evaluation and management; the second part focuses on the determinants of service input and output, and based on this, proposes a conceptual model and evaluation system for service productivity; the third part primarily addresses issues such as the improvement and enhancement of service productivity.