Integrity - Quality of the 21st Century

Author: People's University Press
Publisher:
Publish Date: 2006-06-01
Features: Financial is the blood of an organization, quality is the skeleton, and relationships are the soul of an organization. They are an integral whole, inseparable. Crosby introduced the new concept of "wholeness," which is entirely different from total quality management. The book's science fiction-like cases vividly present a brand new world of quality before us. Managers in the 21st century should mention three things when talking about quality—financial, quality, and relationships. They are inextricably linked. This is the path to corporate success. In such a world, organizations help customers succeed, help employees succeed, and help suppliers succeed, thereby gaining the competitiveness for sustainable success.