Strategic Retail Operations - Service Offensive

Author: Li Xiang
Publisher:
Publish Date: 2000-01-01
Features: "Forbes": "The world's number one billionaire is Bill Gates, and the second is the Wal-Mart family engaged in retail operations." Jerry Sharp: "In the information age, only commercial retail can compete with the information industry. The information industry and the retail industry are the most promising industries in the future." Sam Walton: "Continuously improve service, provide customers with value, and this service is our success."

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