Service Reception Tips -- 100 Secrets to Satisfying Customers

Author: Tomoko Imai
Publisher:
Publish Date: 2006-01-01
Features: The term "receiving guests" refers to communication with customers, but in a short time, when facing unfamiliar customers, we can learn very little about them. Therefore, the quality of small details can produce very different effects. So now, let's immediately share the small tricks in the service industry! This book is a collection of communication tips. To help those who choose this profession work happier, I have written these tips here. For example: When picking up goods, are you using your thumb and index finger? If not, try using your index finger, and you'll find your fingers will look neater, and the goods you present to customers will also receive praise. Finally, don't forget to add a "thank you." At that point, it won't just be an exchange of items and money, but an elevated exchange of hearts, and customers will naturally come to like you. The comfort people seek is not limited to elegant concerts or relaxing travel; sometimes, it comes more from a single word or smile. Believe in yourself—you are radiant. Be confident, and your smile will bring light to those around you. I hope this book can help you.