Don't lose your customers

Author: (American) Blanchard et al., translated by Zhang Huai
Publisher:
Publish Date: 2006-03-01
Features: "To give employees the feeling of an 'eagle' and enough autonomy, managers should serve them." Recently, management master Blanchard kicked off his second China tour with a case study of KFC. In his new book, Blanchard shares the success stories of KFC and Pizza Hut in customer service and leadership art. The "Blanchard" series, with seven best-selling management books, is expected to become another management thought series following the "Cheese" and "Rich Dad" series. Are you looking for special help and wise principles to inspire your employees to truly put customers at the center? If so, read this outstanding work!