Fabric Care, Washing, and Ironing Knowledge: 150 Questions - The Zhongyao Treasure Book to Triple Retail Store Performance (Includes Bonus CD: Advanced Trainer'sVCD)

Author: Zhu Wenxin
Publisher:
Publish Date: 2006-04-01
Features: When retail store staff in the clothing industry deal with customer disputes and complaints, they often find that 80% or even 90% of the complaints arise because sales assistants fail to clearly explain the characteristics of clothing fabrics, washing and care methods to customers, leading to quality issues during use. This book summarizes 150 product knowledge points about clothing fabrics, washing, and ironing, serving as a guidebook for retail store sales assistants. With this book, many problems faced by retail store sales assistants will be easily resolved. Are you afraid of customer complaints? Have you found a solution to eliminate customer complaints? Do you worry about sales assistants lacking product knowledge? Are you confused about how sales assistants fail to convey product characteristics? Now, simply give this book to your sales assistants, and all issues will be resolved.