Lobby, Room Service and Management

Author: Lin Zhongshu
Publisher:
Publish Date: 2006-03-01
Features: In China, with the booming domestic tourism economy and an increase in foreign tourists, the hotel industry has been growing steadily, and foreign investment has also started to participate. However, running a hotel is not just about renting rooms and providing meals. What truly matters is management. So, what methods should be used to manage a hotel? Should it be based on experience management or process management? Experience management involves hiring professional managers with extensive experience, or should it be self-experience management tailored to the local level based on the hotel's investors and current operational standards? Process management could involve setting up management processes at the service level while using experience management at the management level, or adopting a fully computer-assisted system-based process management. Different management methods lead to significant variations in the management models and processes of core business departments such as the front desk and room service. Want to learn more about hotel management? The book provides professional answers!