Hotel Management 300 Q&A - Industry Management and Operations Practical Guide 05

Author: Wang Yan
Publisher:
Publish Date: 2006-03-01
Features: Modern hotels are not only comprehensive service enterprises integrating dining, accommodation, transportation, entertainment, shopping, and tourism, but also economic entities that fully reflect modern technology, material civilization, and spiritual civilization. Hotel operations and management have gradually become a new discipline, yet there are still some misconceptions in people's understanding and recognition of hotel operations and management. This book meticulously summarizes approximately 300 common questions and misconceptions in hotel operations and management, with detailed answers provided by hotel management experts. The book is divided into fourteen chapters. Chapters and two address basic knowledge of hotel management, while Chapters three to six tackle issues in hotel customer service details, including front desk service management, room service, catering service, and leisure center service management. Chapters seven to fourteen provide solutions to internal management issues of hotels, including marketing management, financial management, human resource management, material procurement management, safety and hygiene management, hotel equipment management, hotel quality management, and information management.