MYSAP Customer Relationship Management

Author: Jiang Xin / Xu Kun
Publisher:
Publish Date: 2006-02-28
Features: Explore all key features, new improvements and best business practices to fully leverage the potential of mySAPCRM. Learn technical details while mastering the basic principles of mySAPCRM to apply this powerful SAP solution in all customer-facing business processes. Practical, step-by-step examples highlight important features and guide you through the entire customer interaction cycle. Additionally, you will gain insights into all details of key feature areas and benefit from expert advice. A completely updated statement on implementation methodology based on SAPNetWeaver and the technical foundation of mySAP will help us fully appreciate this remarkable resource.