Cross-cultural etiquette - English-Chinese comparison management pocket manual (38)

Author: (English) Angelina Borden
Publisher:
Publish Date: 2006-01-01
Features: "In the 21st century, people expect their business partners to be companies that provide high-quality services. This booklet can help all employees who deal directly with overseas clients better understand their needs. — Pat Powell, Human Resources Manager, Cadbury Group. 'During travel and tourism, people can experience a rich and diverse way of life. For all professionals in the tourism industry, this is a manual. The prosperity of a country largely depends on the healthy development of inbound tourism.' — Anthony, CEO, UK Tourism Board. 'The creation of the book "Cross-Cultural Etiquette" draws on personal experiences of some individuals who interacted with various foreign guests, as well as summaries of national characteristics provided by tourism authorities around the world. A small portion of the material was also provided by these foreign guests. The various techniques and tools in this book will not only enhance your interactions with overseas tourists but also make their visits more meaningful."