Shopping Mall Star Service Training (Series of Star Service Training Books for the Service Industry)

Author: Service Star Service Training Series
Publisher:
Publish Date: 2005-05-01
Features: Based on the "Retailers and Suppliers Transaction Management Specification" promulgated by the Ministry of Commerce in 2005, this book is grounded in national regulations, customer needs-oriented, and aims at high-quality service. It draws on the successful experiences and lessons from dozens of model supermarkets and shopping malls in China and abroad, applying international standard management principles and methods. The service activities are programmed, standardized, and normalized according to star service standards, making it a comprehensive, systematic, standardized, authoritative, and highly operational property star service management training textbook.
This book takes shopping malls in the retail industry as examples, providing a thorough analysis and specific operational guidance in various aspects, including employee role awareness, service skills, product management skills, product promotion skills, cashiering skills, logistics management skills, product loss prevention skills, store safety management skills, and store hygiene management skills. It also analyzes industry models such as Walmart, Carrefour, and Lotte. Additionally, the book incorporates numerous tables, "Training Pit Stops," and "Memo and Tips" sections, making it easy for readers to understand and apply immediately.
The book is structured comprehensively and systematically, with practical content that combines theory and practice, making it highly operational. It serves as an excellent industry operational guide for enhancing shopping mall service skills and is an invaluable training textbook. It can not only guide frontline employees but also provide valuable references and insights for managers and operators.