Modern shopping malls, supermarkets, chain stores star service training

Author: Nan Zhaoxu Teng Baohong
Publisher:
Publish Date: 2004-07-01
Features: "Modern Shopping Malls·Supermarkets, Chain Store Star Service Training" takes the shopping needs of customers and the regular patterns of product sales as the main thread, focusing on the customer service and product management skills in shopping malls. Using international standardized management methods and star-level service standards, it establishes standardized star-level service procedures, service language, etiquette, and image in the recurring routine activities of shopping mall customer service. A DIY operating system CD is included with the book, and all content can be read, downloaded, cut, and printed.