Complaint is the best gift

Author: Wei Yangnan
Publisher:
Publish Date: 2005-04-01
Features: Customer satisfaction should go beyond politeness and skill-based discussions or general concept teachings. It must be promoted from the levels of business philosophy, business theory, and business strategy to achieve faster, broader, and deeper customer satisfaction. It must even be made into a corporate culture and collective habit to truly enable customer satisfaction to become a successful path that helps businesses grow and thrive, ensuring sustainable operations. This spirit is everywhere in this book and is worth emulating by business professionals and consultants who teach customer satisfaction and customer service.