Modern Quality Management and Six Sigma

Author: Luo Zhenbi
Publisher:
Publish Date: 2005-04-01
Features: Six Sigma, as a new management approach for enterprises, has garnered widespread attention and active implementation both domestically and internationally. Within this quantitative scientific management philosophy, quality is regarded as a strategic competitive weapon. This book starts from the business objectives and strategy of enterprises, systematically planning and integrating the implementation of Enterprise Process Design and Reengineering (PDR), Quality Management and Improvement (QMI), and Employee Involvement (EI) systems. It comprehensively elaborates on the new concepts and guiding methods of modern enterprise management from the perspectives of enterprise process design and modern quality management. The primary readers of this book include practicing and aspiring middle-to-senior and grassroots managers and administrative personnel, senior undergraduate and graduate students in relevant fields, as well as all engineering technicians and self-learners interested in this topic.
The content is divided into three parts:
Part I "Fundamentals of Modern Quality Management," including: Overview, Statistical Process Control, Total Quality Management, Establishing an Enterprise Quality Assurance System and Quality System Review, Problem Solving, totaling 5 chapters;
Part II "Six Sigma 6σ Method," including: Achieving Complete Customer Satisfaction, Customer-Centric Six Sigma Management, Six Sigma Competitions, Six Sigma Design and Process Improvement Tools, totaling 4 chapters;
Part III "Quality Improvement," including: Principles and Methods of Quality Improvement, Total Runtime Management and Quality Management Tools, Enterprise Quality Level Evaluation and Process Quality Problem Identification, totaling 3 chapters.
The book can be read sequentially or used for training, or any part or chapter can be selected as needed for study or training.