Provide more comprehensive services — 80 details of excellent service staff

Author: Yin Qiang
Publisher:
Publish Date: 2006-01-01
Features: The term "waiter" has also been given a new meaning, signifying that waiters must not only possess proficient service skills but also demonstrate a attentive service attitude. Only by ensuring excellent service can a good relationship with customers be maintained. To comprehensively improve the service quality of existing staff and achieve a smooth alignment of the domestic service industry's standards with those of the international service sector, we have organized management experts in the service industry to compile this book, "Providing More Perfect Service: 80 Details of Excellent Waiters." This book is divided into 8 chapters, covering the qualities, etiquette requirements, skill requirements, language arts, communication arts, service arts, performance improvement, and complaint handling expected of waiters. From basic concepts to knowledge related to all aspects of the service field, it weaves the entire service process throughout the book, providing an in-depth yet accessible introduction to the current technologies and experiences in the service industry. It serves not only as a rare training manual for service industry professionals in hotels, shopping malls, entertainment venues, and other service sectors but also as a reference book for those aspiring to work in the service industry or those interested in exploring it.