Customer Service

Author: Li Shengli
Publisher:
Publish Date: 2002-08-01
Features: The development of retail industry in China has also gone through nearly a century. Especially in the 20 years after the reform and opening-up, the management model of the retail industry has undergone significant changes. Many excellent state-owned retail stores, collective retail stores, and private retail stores have gradually formed their own effective management styles. Of course, the emergence of joint venture retail stores and wholly foreign-owned retail stores has also brought many conceptual impacts to China's retail industry.