Modern Hotel Front Desk Room Service and Management

Author: Shen Zhonghong, Editor-in-Chief
Publisher:
Publish Date: 2006-02-01
Features: This book focuses on the guest service and management activities in hotel front office and guest room departments, systematically and comprehensively introducing the theories and methods of hotel front office and guest room service and management. The main content includes front office reception services, room rate management and guest room operation statistical analysis, communication and coordination within the front office, guest room cleaning and sanitation management, guest room service quality management, guest room safety management, guest room equipment and supplies management, and guest room human resource management. The book features up-to-date content, clear explanations, a well-structured system, and a broad scope. It incorporates numerous pictures, tips, case studies, and other resources, making it visually engaging, vivid, and highly practical. This book can serve as a teaching material for tourism and hotel majors in vocational and technical colleges, as well as a training manual for hotel management personnel and tourism administrative department staff.