Front Desk Service and Management

Author: Wu Mei
Publisher:
Publish Date: 2006-01-01
Features: "Front Office Service and Management (Hotel Service and Management Major)" is one of the national planning textbooks for secondary vocational education. This book consists of eleven chapters, including an overview of the front office department, room reservations, front office concierge services, front desk services, switchboard services and business center, front office service language, front office sales, and front office information communication.