Conflict and Resolution

Author: Cory Patterson (USA)
Publisher:
Publish Date: 2006-01-01
Features: The tools and concepts introduced in this book have proven highly effective in training our leaders to manage change and improve results. We hope this book will guide us to a new level of accountability. – Mike Redenbaugh, CEO of Bell Helicopter
The brutal honesty is easy to do; enduring silently requires no skill; to be absolutely honest while fully respecting others requires skill. This book provides very useful skills, redefining our relationships and interactions in both family and workplace. When this book becomes a must-read for everyone, productivity will inevitably increase dramatically. – Harry Paul, Co-author of Fish! (A Remarkable Way to Boost Morale and Improve Results)
We all encounter situations like this – a colleague fails to complete a task on time due to being busy handling urgent matters, family disputes, or just starting in a new department as a leader, facing senior subordinates with subtle disdain and non-cooperation. Your boss gives you a deadline, and you know you can’t meet it, while he obviously implies he doesn’t want to hear any complaints. You’re still hesitating whether to point out that your newly graduated child has come back with long hair. Should you remain silent or confront him with anger? There must be another approach between avoidance and confrontation, which is what this book explores. It helps you learn how to make people accountable, not only solving problems without creating new ones but also significantly and sustainably improving relationships. Learning how to handle conflicts and opposition will ensure you never leave an unsolvable situation in disappointment and anger.
Expert Recommendations Excerpt
The revolutionary ideas in this book demonstrate that what seems like a critical moment of relationship breakdown is actually an opportunity for breakthrough. The wisdom provided not only helps save countless relationships in crisis but also strengthens the foundation of the world – our families, neighbors, communities, and workplaces. – Stephen Covey, author of The 7 Habits of Highly Effective People
I have no patience for procrastination, and this book is genuinely effective and immediately applicable, not just empty hype. The authors spent over 10,000 hours observing those who excel at handling difficult situations, making everyone a winner and strengthening relationships. Carefully study this book and master its real skills – it’s a gem. – Mike Murry, former Vice President of Human Resources and Administration at Microsoft
This book not only highlights the importance of accountability but also provides practical steps to make people accountable. Those who believe in accountability and execution but struggle to implement it should keep this book on their desk. It goes beyond conceptual solutions and offers simple techniques and methods that everyone can use. – Paul McKinnon, Senior Vice President of Human Resources at Dell