Hotel Service Etiquette Learning Manual

Author: Feng Zhaojun
Publisher:
Publish Date: 2006-01-01
Features: This set of books covers multiple service skills for several professional job groups, including front office, housekeeping, restaurant, bar, tea bar, and leisure services. The content includes four major themes: basic knowledge, quality and ability, business skills, and operational procedures of restaurant service. Each theme is divided into several modules, and each module is further divided into multiple knowledge points. This volume is titled "Hotel Service Etiquette Learning Manual."