Build an Excellent Service Team

Author: Scott Gross (USA)
Publisher:
Publish Date: 2006-01-01
Features: How to win customers? This book provides systematic theories and methods for improving service quality from four aspects: service, customers, employees, and bosses. The 69 points to enhance customer satisfaction in the book will guide businesses to launch an internal service revolution, improve service quality and customer satisfaction, and thus gain a competitive advantage for the company!