Provide more comprehensive services: 80 details of excellent service staff

Author: Yin Qiang
Publisher:
Publish Date: 2004-05-01
Features: The term "waiter" has also been given a new meaning, signifying that waiters must not only possess skilled service techniques but also demonstrate a diligent service attitude. Only by ensuring excellent service can a good relationship with customers be maintained. To comprehensively improve the service quality of existing service personnel and achieve a smooth alignment of domestic service industry standards with international service standards, we have organized management experts in the service industry to compile this book, "Providing More Perfect Service: 80 Details of an Outstanding Waiter." This book is divided into 8 chapters, covering the quality requirements, etiquette requirements of waiters, to the skill requirements, language art, communication art, service art, performance improvement, and complaint handling. From basic concepts to knowledge related to all aspects of the service field, the book runs through the entire service process, providing an in-depth yet accessible introduction to the current technologies and experiences in the service field. It is not only a rare training textbook for service industry personnel in hotels, shopping malls, entertainment venues, and other service industries, but also a reference book for those aspiring to work in the service industry or those who wish to explore it.