White Swan Hotel Management Room

Author: Yang Xiaopeng
Publisher:
Publish Date: 1997-06-01
Features: The (White Swan Hotel) in Guangzhou is one of the earliest foreign-invested modern hotels to open during China's early reform and opening-up period. It is also a successful modern hotel designed, built, and managed by Chinese people in a joint venture. Based on learning from advanced foreign hotel management practices, adhering to international first-class hotel management standards, and incorporating China's actual conditions, it has established a modern hotel management system managed by Chinese people, tailored to China's national context. It has embarked on a path of optimized management, high-quality service, and stable development. The book "White Swan Hotel Management Practices" summarizes the achievements of the White Swan Hotel's management system and service operation procedures. The entire book combines advanced global hotel management experiences with China's practical realities, presenting the White Swan Hotel's own management system, various standards, and operational procedures in a down-to-earth and original manner. It aims to focus on practicality, ensuring generality and applicability. It serves as both a summary and a textbook.