Hotel English Conversation

Author: Zhang Qian
Publisher:
Publish Date: 2005-12-01
Features: An international hotel professional training company with top-tier training resources, a large number of U.S.-certified Chinese hotel industry trainers, and extensive consulting experience in training design, implementation, and evaluation, as well as excellent international standard training courses. In recent years, the company has established hotel professional training programs in over a dozen major and medium-sized cities in China, including Beijing, Shanghai, Chongqing, Nanjing, and Hangzhou. Managers from the China Hotel Association, the Hotel Branch of the Shanghai Changning District Tourism Association, the Chongqing Tourism Bureau Hotel Association, HNA Hotel Group, Zhejiang Kaiyuan International Hotel Group, Homeinn Hotel Chain, and hundreds of other domestic and foreign star-rated hotel management teams have participated in the company's training programs, which have received extremely high evaluations. In 2005, the Nanjing/Hainan Sinporo Training Center collaborated with an American company to create "SinporoTrainingInternational" and registered it in California, USA. The company's meticulously developed courses, such as "Hotel Industry Trainer Training (TTT)," "Hotel Industry Management Skills (HSS)," and international professional qualification certification training, have been widely recognized in the industry and are expected to become industry standards.
The hotel industry represents China's tourism service sector and is one of the earliest industries in China to align with international standards. With the deepening of China's reform and opening-up, three-star, four-star, five-star, and even platinum five-star hotels have been established in major and medium-sized cities across the country. Currently, the hardware standards of most star-rated hotels in China have reached or even surpassed those of developed countries. However, due to the relatively late start of the hotel industry in China, the service awareness and skills of staff have become constraints on the industry's development, which is commonly referred to as the lagging software construction. Therefore, improving service levels has become an urgent priority for most star-rated hotels in China.
As an international language, English has become the primary working language in high-end hotels, and employees' proficiency in English is one of the key indicators for evaluating hotel star ratings. The tourism service industry requires a high degree of English proficiency, so general English-speaking individuals often struggle to directly interact with guests, creating communication barriers and directly impacting service quality. This book is primarily aimed at hotel service personnel with a certain foundation in English. It is written in the form of dialogues to recreate common scenarios in hotel service, combining explanations of vocabulary, grammar, and operational methods to help English learners not only master hotel professional English but also understand service techniques, operational procedures, and business knowledge in hotel departments.