Restaurant English Easy Talk

Author: Zhuo Meiling
Publisher:
Publish Date: 2006-01-01
Features: Are you working in the hotel service industry? Do you know the English expressions for hotel accommodation scenarios? When traveling abroad, do you know how to communicate with hotel staff? Open up "Hotel English EasyTalk," and everything becomes easy!
· Essential background knowledge to help you quickly understand the principles of hotel English.
· Practical dialogue examples and key phrases to enable you to communicate directly and effectively.
· Reference vocabulary + practice exercises to help you avoid repetitive language and speak more fluently.
The first part of this book, "Common Knowledge for Hotel Accommodation," tells you how to get a better room for the same price, how to negotiate when your reservation is canceled due to lateness, the rules for using the safe, the secrets in the bathroom, and how to request wake-up calls through the front desk. These little tips are key to a comfortable stay.
The second part, "Essentials of Reception Service English Conversation," provides detailed guidelines on conversational etiquette when receiving guests, basic sentence structures, and telephone response techniques, serving as a reference for hotel staff.
Parts 3 to 9 are real-life dialogues and practical examples, covering everything from reservations and check-in, to delivering luggage, delays in luggage delivery, storing items, losing a claim tag, confirming difficult names, relaying messages, broadcasting guest calls, explaining laundry times, handling laundry damage, and dealing with guest complaints.