A Conversation Determines Success: The Art of Assertive Dialogue

Author: Susan Scott [USA]
Publisher:
Publish Date: 2006-01-01
Features: "Crucial Conversations" illuminates a path toward greater authenticity, explains a new way to showcase oneself, and outlines the principles one should uphold as an individual or a leader. For sixteen years, Susan Scott has dedicated herself to training clients in the art of powerful conversations, enabling them to achieve remarkable results by transforming their dialogue patterns. As she states: "Career success increasingly depends on this proactive approach to conversations with colleagues, clients, friends, and family—where reality is examined, insights are gained, challenges are solved, inner ambitions are ignited, and relationships are nurtured." "Crucial Conversations" shows you how to leverage the laws, techniques, and rich case studies of dialogue to progress step by step—from one powerful conversation—your conversation with yourself—to handling those difficult and important conversations. Susan Scott teaches you:
· How to overcome obstacles to meaningful dialogue
· How to expand and enrich the scope and content of your conversations with colleagues, friends, and family
· How to seek solutions by enhancing dialogue clarity, fostering understanding, and driving change
· How to skillfully question others' mistakes with courage and empathy
· Additional new techniques to avoid friction during discussions
· How to manage intense emotions in yourself and others
· How to build fresh relationships with colleagues, clients, friends, and family
"Crucial Conversations" is an outstanding guide that can transform the conversations critical to your success. It offers individuals and organizations an opportunity for positive change, making daily interpersonal interactions more effective, providing a fresh understanding of goals, and fostering new ways of connecting with people—whether colleagues at work, family members at home, or others across all areas of your life.