How to Communicate with Difficult People (Includes One CD-ROM)

Author: (USA) Brian Manne
Publisher:
Publish Date: 2005-12-01
Features: 24 lessons to develop employee potential. Difficult people refer to those you cannot tolerate, who may not do what you want them to do, or may do what you don't want them to do—yet you don't know how to handle them! This book, written by internationally renowned professional speaker Brian Manne and Dr. Kosner, is based on over two decades of practical experience. Through the effective techniques presented in the book, you can help understand these troubling behaviors, outsmart them, resolve them one by one, and overcome the obstacles these frustrating individuals create for your work and life. More importantly, you can use your own strength to identify and unlock their best qualities, thereby leveraging their positive value to make your organizational development and personal growth smoother and more successful.