Healthcare Industry Total Quality Management (TQM)

Author: Qiao
Publisher:
Publish Date: 2006-01-01
Features: This book systematically elaborates on the fundamental knowledge of quality management systems that healthcare industry managers should possess in the process of developing and implementing comprehensive quality management plans for enterprises. It demonstrates to managers the omnipresence and strategic position of quality management in various business operations of the enterprise. By reading this book, managers can learn theories, basic skills, and methods on how to improve the service level and product operational level of the enterprise, how to implement and monitor the corporate quality assurance system, as well as how to form teams and maximize team and individual value. The book is well-structured, logically clear, and written in concise and fluent language with a high theoretical level. It is also accompanied by numerous examples, making it a practical manual for managers when implementing comprehensive quality management in enterprises.
Target Audience: Healthcare industry managers and other professionals.