Tour guide service standards

Author: Committee
Publisher:
Publish Date: 2004-09-08
Features: This book embodies the reform spirit of the National Tourism Administration, combining the practicalities of tour guide training and examination work in Hebei Province. It emphasizes the comprehensiveness, authority, and practicality of knowledge, making it suitable as a reference textbook for the tour guide qualification examination, as well as for working tour guides and students at tourism colleges. The book closely aligns with the actualities of tour guide service work, introducing procedures and content while implementing quality standards. It cultivates problem-solving and emergency response capabilities, greatly contributing to improving the service level and overall quality of tour guides.