Vehicle Passenger Service Staff Vocational Skills Training Textbook

Author: Wang Yongli
Publisher:
Publish Date: 2005-11-01
Features: This book is written according to the requirements of the national worker technical grading standards for bus passenger service attendants—primary and intermediate levels. The book is divided into six chapters: Service Philosophy for Attendants, Basic Knowledge of Bus Passenger Service, Professional Qualities of Attendants, Operational Skills of Attendants, Service Art of Attendants, and Cases of Passenger Transportation Service. Each chapter is followed by review questions, which can be used for learners' study and assessment.