Civil Aviation Passenger Service Session

Author: Zhou Shitian
Publisher:
Publish Date: 2004-01-16
Features: "Civil Aviation Passenger Service Conversation" includes five major parts: telephone booking, ticketing and fare calculation, airport passenger services, baggage services, and passenger inquiries. It comprehensively covers all aspects of civil aviation passenger service work, with practical and rich content, accurate and standardized language, and a lively, fresh, and natural sense of authentic British and American spoken English. This book not only greatly benefits professional staff engaged in aviation passenger services but is also a beloved read for general service staff, as well as and learners.