Public Service Capability: The Nine Abilities Training Series for Civil Servants

Author: Ren Jie
Publisher:
Publish Date: 2005-10-01
Features: To truly serve the people wholeheartedly, as civil servants who carry the profound trust and hope of the nation and its people, what needs to be done is actually quite simple—it starts with me! Starting with oneself, continuously expanding one's public service capabilities, cultivating a service spirit, enhancing professional qualities, and improving service efficiency—all in the end to meet the needs of the general public. These are also the themes of this book. Currently, the Chinese government is increasingly emphasizing and advocating the transformation we mentioned above, that is, shifting from a management-oriented government to a service-oriented government. Therefore, we optimistically believe that the role transformation of civil servants is inevitable, although this transformation can be quite painful for those accustomed to being on a high pedestal. However, for the general public, it is a praiseworthy change that aligns with the people's aspirations. The purpose of writing this book is to hope that after reading it, the readers can gain a general understanding of the basic theories and concepts of public service, master the specific operational techniques and principles in the book, and apply them in practice.