Phone Call Customer Detail Training

Author: Xi Yue
Publisher:
Publish Date: 2005-10-01
Features: Phone calls primarily rely on language to communicate with customers. Sometimes, one order may depend on a single sentence, and at other times, it might even hinge on a single word. The details of phone sales determine your performance. "29 Often Overlooked Key Phone Sales Details" might help you become a great salesperson like Joe Girard. "Phone Call Customer Detail Training" discards mere theoretical teachings and explains important phone call details through cases and stories. This book mainly discusses four aspects: "Phone Calls to Customers—Winning with Thorough Preparation," "Phone Calls to New Customers—Understanding and Creating Needs," "Follow-up Calls to Customers—Timely Follow-up to Achieve Results," and "Post-Sales Phone Calls to Customers—Providing Excellent Service and Uncovering Potential Customers." Many of the cases in the book are the author's personal experiences, and some of the problems listed are those once mentioned by customers. Although these are just details, they are very real and typical. The author hopes they will hold some guiding significance for any phone call professional. If so, it will be the author's greatest satisfaction.