Modern Hotel Service Quality Management

Author: Fu Gangye
Publisher:
Publish Date: 2005-01-01
Features: The Art of Consistently Achieving Great Benefits. Gathering years of wisdom from management professionals and the goal of international standard management. This book is based on a comprehensive analysis and grasp of modern hotel service quality management issues, meticulously dissecting the deep-rooted causes that lead to the stagnation or inaction of service quality management; it deeply explores the value and potential of service quality management in helping hotels achieve win-win outcomes with stakeholders; it systematically proposes methods and approaches to build service advantages for hotels through service quality management. This book aims to unveil the mystery of hotel service quality, allowing more people to find the relentless source that can truly help hotels consistently achieve the greatest benefits.