Modern Hotel Interpersonal Relations

Author: Wu Zhengping
Publisher:
Publish Date: 2000-08-01
Features: The author of this book starts from the perspective of modern hotel interpersonal relationships and explains in an accessible manner the problems in interpersonal relationships (including their importance, complexity, and psychological factors), as well as guest relations and employee relations. The discussion combines theory with practice, demonstrating strong practical value, making it an ideal read for professionals in the hotel management industry.