Smart People · Clever Tricks: Winning Loyal Customers

Author: Paul Tim
Publisher:
Publish Date: 2004-06-01
Features: "Where there's a will, there's a way, stay fully committed to retaining loyal customers! 'Hard work opens doors, strive to win new customers!' A fast-food chain worth millions of dollars relies entirely on the efforts of young employees with modest incomes, as they follow customers' instructions and serve tea, pour water, and deliver meals. A bank with billions in assets reflects its image in the eyes of customers through tellers with basic levels, as they handle daily deposit and withdrawal transactions. 'The customer is king!' This phrase is often just a slogan, but the real challenge we face is how to translate these slogans into actual actions, letting these slogans convey to every customer through actions. The 92 methods recommended in this book are the secrets to help you win new customers and retain old ones. For you, these 92 secrets are not difficult to implement, and they can produce unexpected results, bringing you an unexpected surprise! Customer service is the universal key to success for everyone and every organization. What this book aims to do is help you acquire and utilize this key, and fully enjoy the rich rewards brought by customer service!