Leadership Guide: The Guarantee of Success

Author: Zhang Fushan
Publisher:
Publish Date: 2001-04-01
Features: The 2000 version of the ISO 9000 family standards underwent a comprehensive revision. Whether in terms of content structure, fundamental concepts, or specific requirements, the standards now appear in a new form, expanding their applicability to a broader range of product categories (including hardware, software, process-oriented materials, and services) and suitable for organizations of all sizes and types. It emphasizes that continuous improvement is a key means of enhancing the effectiveness and efficiency of quality management systems. Customer satisfaction or dissatisfaction is highlighted as an important tool for evaluating the performance of an organization's quality management system. The content structure was changed from the original 20-element model to a process-based approach, making it more logical and better aligned. The eight principles of quality management are fully reflected in the standards. This volume is titled: Leadership Guide – The Guarantee of Success.