Front Desk Operations and Management

Author: Wu Mei
Publisher:
Publish Date: 2001-04-01
Features: This textbook emphasizes practicality, operability, and advanced features. It aims to cultivate students' professional qualities and abilities, following the cognitive patterns of students to enhance the practicality of teaching content and facilitate the assessment and evaluation of teaching effectiveness. The entire book focuses on the operation and management of hotel front office departments, with a significant portion summarizing and applying advanced management experiences from domestic and international sources, demonstrating a certain level of advancement.