Customer Service English (Other)

Author: Chen Yali
Publisher:
Publish Date: 1999-04-01
Features: This textbook is written for students in the hotel and laundry room professions, aiming to meet their needs for communication with guests. It includes representative dialogues with guests, specialized vocabulary, role-playing, and dialogue exercises. Based on each dialogue, teachers can find corresponding suggestions for language communication teaching in the index. This book is the basic textbook for hotel management in English for students of the Hotel Management program at the China Tourism Management Cadre College, written by Mr. Robert Majer, a language expert from the International Labour Organization. It presents hotel professional English vocabulary in the form of dialogues, with rich content, moderate difficulty, and is illustrated with pictures, blending scenarios vividly. It is an excellent textbook.