Front Desk Management

Author: Wu Junwei
Publisher:
Publish Date: 2002-09-01
Features: This book includes an overview of the front office department, concierge management and services, room reservation management and services, reception business management, front desk cashier management, business center and switchboard services and management, front office departmental organization and staff management, front office sales management, front office service quality control and guest complaint handling. This book is suitable for vocational college students and teachers in hotel management and related fields, and can also be used by hotel staff for self-study, training, and self-examination.