Business etiquette

Author: Mary Mitchell
Publisher:
Publish Date: 2002-03-01
Features: Whether you're a business novice or a seasoned pro with 20 years of experience, you'll find business etiquette intimidating. It's constantly evolving, with a plethora of new and old conventions. Business etiquette is now heavily influenced by new pressures, complexities, and emerging sensitive issues. However, many old rules and customs still hold, and they cannot be ignored. Corporate culture has undergone significant changes in just a few years. Even with an MBA from Harvard Business School, you may not be able to navigate the changing tides with ease. The forces driving this wave—such as the digital revolution, the shrinking world, and the evolving role of women—are too powerful. While this book also covers how to use a fork, good (or at least acceptable) business etiquette today is far more than just knowing how to use utensils. You need to know how to address others, introduce people, and greet them; what to wear in different settings, how to host guests, and how to respond to praise and criticism. You must be able to handle difficult people and tricky situations with confidence and appropriateness. You also need to be skilled at interacting with people from diverse cultural backgrounds without unintentionally offending them. People often judge you based on your words and actions, which may be hasty. But poor etiquette or its neglect can cost you a promising career. It's not fair or unfair—this is just the reality. The purpose of this book is to help you learn how to confidently thrive in the business world and how to face challenges while ensuring one thing: no matter the outcome, you remain composed and appropriate throughout. This book covers all aspects of business etiquette that interest you. The chapters are well-organized, making it easy to find, understand, and master the information you need.