Insight into the patient's psychology

Author: Xu Dezhi (Compiler)
Publisher:
Publish Date: 2003-08-01
Features: This is a key to "understanding patients' psychology and communicating with them calmly." Addressing the current high incidence of medical disputes in various hospitals at all levels, the author discusses the connotation and extension of the term "patient," elaborates on the psychological needs of outpatients and inpatients, introduces the psychological characteristics of patients of different ages, disease stages, and special types, analyzes the new models of doctor-patient relationships, and imparts basic knowledge of psychological counseling, therapy, and nursing. The book also focuses on the principles, methods, and techniques of doctor-patient communication, guiding medical staff on how to conduct medical consultations with patients and how to win their trust through body language such as eye contact, smiles, and gestures, thereby enhancing patient satisfaction through superior service skills. The book is easy to understand, illustrated, and presented in a question-and-answer format, making it convenient for memory and testing, and serving as an excellent teaching material for popularizing medical psychology knowledge in various hospitals at all levels.