Six Sigma Black Belt Book Series (1-4 volumes)

Author: Zhang Chi
Publisher:
Publish Date: 2003-04-01
Features: "The Six Sigma Black Belt Series" explores Six Sigma—decision-making methods driven by customer requirements—in an accessible manner. This series consists of four books, organized around the Six Sigma improvement breakthrough model "D—M—A—I—C," which are both relatively independent and seamlessly integrated. Six Sigma is a data-driven quality management method that strives for near-perfection. The Six Sigma management approach focuses on treating all work as a process, using quantitative methods to analyze factors influencing quality within the process, identify key factors, and improve them to achieve higher customer satisfaction. Implementing the Six Sigma management method represents GE's largest opportunity to date in achieving growth, enhancing innovation capabilities, and increasing customer satisfaction.